Help & Training

Open the member portal page and enter the email and PIN you set up with Body MAX Harmonics. Once you sign in, your dashboard stays active for the rest of your session, so moving between the portal and the protocol assistants won't ask you to sign in again.

If you haven't received your PIN, or you're not sure which email is on your account, reach out using the contact details at the bottom of this page.

All Tiers BOT 1 is the Protocol Builder. It lets you query the Six Pathway protocol library and generate protocol guidance. It's included in every membership, so you'll find it on your dashboard at any tier.

Foundation & Apex BOT 2 is the advanced protocol assistant, with expanded capabilities beyond BOT 1. It's available to Foundation and Apex memberships.

If your dashboard shows BOT 2 as locked, your current tier doesn't include it — the card will offer an upgrade path.

Apex Apex members have two booking cards on the dashboard — Consulting Session and Test Review Session. Each opens a scheduling page in a new tab where you can pick a time directly. When you're done, close that tab and you'll be right back on your portal.

Apex Open the Early Access card to search the disease-state document library. It has two tabs — Clinical Protocols and Patient Guides — each searchable by disease state. Use View to open a document or Download to save it; both open in a new tab so your portal stays put.

Your session stays active for a set period after you sign in. When that period ends, the portal asks you to sign in again — this is normal and keeps your account secure. Simply re-enter your email and PIN to continue where you left off.

If you're being asked to sign in repeatedly within a short time, try signing out fully and back in, and make sure you're using the same browser you signed in with.

A locked card is a feature included at a higher membership tier than your current one. The card shows the tier it belongs to and an option to upgrade. Once you move to a tier that includes it, the card unlocks automatically the next time your dashboard loads.

Essential — BOT 1, recordings of the weekly calls, and the option to enroll in the certification when it launches.

Foundation — Everything in Essential, plus BOT 2 and live weekly calls.

Apex — Everything in Foundation, plus consulting and test-review sessions with Dr. Lily Woods and early access to the disease-state protocol library.

The certification is a structured pathway, with your credential issued on completion.

Coming Soon The certification is being finalized and isn't open for enrollment yet. The Certification card on your dashboard shows it as coming soon; once it launches, you'll be able to enroll from there.

Live practitioner calls are held each week with Dr. Lily Woods, alongside a full archive of recordings.

Foundation and Apex members have live access to join the calls in real time. Essential members have access to the recording archive. The Weekly Calls card on your dashboard shows the schedule and recordings.

The Research Cohort covers participation in Body MAX Harmonics' observational research, and is by application and acceptance — not an automatic membership benefit.

Opening Soon Applications aren't open just yet. The Research Cohort card on your dashboard shows "applications opening soon"; once they open, you'll be able to apply from there.

This means the email you entered isn't matching the one on your membership record. Double-check for typos, and make sure you're using the exact email you registered with — not a work or alternate address. If you have more than one email, try the one you used when you joined.

If it still doesn't work, contact the team using the details below so we can confirm the email on file.

First, confirm your email is correct and your PIN is entered exactly as set up. If you've forgotten your PIN or it isn't being accepted, reach out using the contact details below and the team will help you reset it. For your security, PINs can't be retrieved or reset from this page.

Try refreshing the page first — many one-off issues clear on a reload. If the assistant was in the middle of a long response when it stopped, start the request again. If the problem continues, note what you were doing when it happened and contact the team so we can look into it.

Make sure you're on a current browser and that you're signed in. Refresh the page, and if you use an ad or script blocker, try allowing this site. If it still won't display, let the team know which device and browser you're using.